1. To provide flexible care and support to assist you and to maximise your level of ability and independence within your own home.
  2. To develop with you an individual care plan, agreeing clear objectives to promote independence, dignity, choice and inclusion in the local community.
  3. To work along side other parts of Health and Social care as well as community-based agencies such as health, therapies, employment, voluntary and leisure services, as required.
  4. To involve you, your carers and families in planning and evaluating the service we provide.
  5. Our aim is to ensure that we work with you in promoting your independence and offer you as much choice as possible.
  6. To keep the numbers of Care staff visiting your home to a minimum consistent.
  7. To follow Norfolk Affinity Care policies and procedures in respect of confidentiality.
  8. To provide you with information on how to: Make a complaint, Make a suggestion, Pay a compliment
  9. To provide you with information about preventative and protective measures which you can take to make informed choices and live healthier lives.
  10. Provide you with Care workers who are trained and able to meet your needs.
  11. Provide regular supervision of staff to ensure standards are maintained.
  12. Follow Norfolk Affinity Care Infection Control Procedures.
  13. Follow Manual Handling Procedures.
  14. We are committed to achieving a working environment which provides equality of opportunity and respect for diversity.

We place the rights of people at the forefront of our philosophy of care and support, incorporating the following principles and ensuring our workers strive to promote and maintain:

  1. Independence: The right of the individual to have control over their own lives, to make their own decisions and take calculated risks, where appropriate.
  2. Privacy: The right of an individual to be left alone and uninterrupted if they so wish.
  3. Dignity: Preservation of self-respect and feelings of worth.
  4. Choice: The right of individuals to make their own decisions and influence the direction of their care.
  5. Rights: Keeping all basic human rights available to all the individuals whom we support.